Committed to Your Satisfaction
Every customer who chooses US LABS can count on a personal Customer Support Network, committed to your total satisfaction. Every communication, every test, every report is handled by the same team of professionals. They get to know their customers and their needs, ensuring exceptional pathology and service each and every time. This superior level of service includes:
- Telephone, electronic or personal follow-up on all results
- Customized reports provided via facsimile, hard copy, or through the Internet
- Rapid response to all requests
- Exclusive link to US LABS pathologists and geneticists customizable billing and reporting services
- An after-hours paging service to provide a point of contact for emergency situations
- A support team working together to provide answers, fill supply requests, and track specimens throughout the shipping and testing process
