Client Services Overview

Superior customer service is a critical component of US LABS core values and objectives. We are committed to providing the highest level of service to our customers and their patients. Our services are tailored to fit each individual client, ensuring a partnership that truly benefits their organization. From our responsive client service representatives to the efficient transport of patient samples, US LABS monitors each client touch point to exceed expectations.

The US LABS client service center has a highly trained staff available to respond to all general client needs. Our client services representatives ensure clients have prompt answers to questions or concerns on test information, specimen requirements, turnaround time, test add-ons, and patient results. Client services may also direct client calls immediately to a technical or medical expert as necessary. Additionally, clients may contact the performing laboratory directly at the service locations listed below.

Client Service Centers

Irvine, California
Telephone: 800-710-1800, option 2
Fax: 949-450-0146
Hours of Operation: Monday - Friday 6:00 AM - 5:00 PM PST

Brentwood, Tennessee
Telephone: 800-874-8532, option 2
Fax: 615-370-8074
Hours of Operation: Monday - Friday 7:30 AM - 5:30 PM CST
Saturday 8:00 AM - 3:00 PM CST

Specimen Pick-up and Couriers
Telephone: 800-710-1800, option 1, or 866-875-2271
Hours of Operation: Monday - Friday 6:00 AM – 7:00 PM PST
Saturday 6:30 AM - 12:30 PM PST
Instructions: Please call on weekdays by 2 PM local time to ensure same day pick-up. Please call on Saturday by 12 PM local time to ensure same day pick-up.

Information Systems

Committed to being a leader in providing information technology solutions, US LABS maintains the infrastructure and support healthcare providers need to easily access and securely manage laboratory-based information.

As part of our service, US LABS offers a suite of information technology solutions that make it easier for clients to access and manage laboratory information. US LINX™, our proprietary Internet-based laboratory reporting product, offers the convenience, efficiency and flexibility of accessing of test results anytime, anywhere through a secure Internet connection.

Our Oncology Gateway™ product is our direct data interface system, a highly flexible platform that enables clients to order and receive results directly from their LIS.

An experienced team of laboratory IT professionals are available to assist clients in deciding which system best meets their specific needs.

Committed to Your Satisfaction

Standing behind every slide, every test, and every result from US LABS is the Customer Support Network: a team of highly responsive client service associates, local sales professionals, and on-call pathologists and courier support. We all work in concert to provide on-site training, definitive answers, timely supply delivery, and specimen tracking throughout the shipping and testing processes.